A 鈥渇ront door鈥� phone line for people experiencing homelessness in 黑料吃瓜网 could soon be cutting back its hours.
Starting in November, United Way鈥檚 211 housing hotline may only be available during weekday business hours. Up until now, the state-funded service has been available 24/7 and has been touted for helping reduce chronic homelessness in 黑料吃瓜网. The potential change, , is raising concerns among housing advocates as the days get colder.
鈥淲e鈥檙e a cold shelter state. We鈥檙e going into very cold months where you can鈥檛 live outside or in your car safely. So this is not the time to not [be] properly staffing or operating the 211 system,鈥� said Carol Martin, the executive director for the Fairfield and Westport housing authorities.
鈥淭o not appropriately provide the financial resources necessary to run the infrastructure to 211 is deeply troubling,鈥� Martin said.
United Way of 黑料吃瓜网 was not able to confirm any details about the potential change in hours for 黑料吃瓜网 but said it鈥檚 working on the issue.
鈥淭his is all sort of under discussion with our funders and our partners right now. And it鈥檚 an evolving situation,鈥� said Lisa Tepper Bates, president and CEO of United Way of 黑料吃瓜网.
In 黑料吃瓜网, if someone is experiencing immediate homelessness 鈥� either they are living in uninhabitable conditions or are at risk of doing so in the next five days 鈥� they are advised to call United Way鈥檚 211. Currently it鈥檚 the only entry point to access help. Housing specialists at the hotline then assess people鈥檚 situations and will refer them to local providers or the state鈥檚 seven (CANs), depending on the issue.
Martin, a housing provider, said she鈥檚 often tapped later in the homelessness response process. But she said she鈥檚 still had a front seat to the housing crisis in the last couple of months 鈥� constantly answering emails and phone calls from more people entering homelessness.
A recent report confirms that for the first time in nearly a decade.
United Way鈥檚 211 ranks housing and shelter calls as the second-most common request they鈥檝e received in the last year after health care and COVID-19, according to their . More than 6,000 or 6% of total requests for shelter have gone unmet, the agency reports.
鈥淪ociety fundamentally hasn鈥檛 deemed that everyone has a right to housing,鈥� said David Rich, president and CEO of , a group that is the backbone for over 200 organizations in the housing space and supports the Fairfield County and Litchfield/Waterbury CANs.
The Housing Collective said that while 211鈥檚 potential reduction in hours is far from ideal as the state continues to see a housing shortage, the organizations they support are already thinking of ways to overcome the challenge. Rich says the two CANs they work with will increase in-person meetings with people who need help and will add six staff members to deal with the surge in demand.
With this change, the hotline will no longer be the single entry point into the system. Instead, people in crisis could access help through the hotline or at a designated location in their region. The Housing Collective calls it a 鈥渉ybrid鈥� model of services and hopes it will better help serve the community.
鈥淲e get a lot of feedback on frustration from our community partners from clients accessing the system that it takes a long time to get connected or, you know, sometimes we鈥檙e not getting responses or anything like that,鈥� said Jessica Kubicki, also with The Housing Collective. 鈥淚 am looking forward to transitioning to that hybrid model.鈥�
