Read a transcript of the radio story.
In November, Kim Silva went to Hartford Hospital for surgery. Silva is deaf and uses American Sign Language to communicate.
She asked the hospital to provide an interpreter. But there wasn鈥檛 one available to be present with her on the day of the operation. Silva went through the procedure anyway, and said it was a scary experience.
鈥淚 thought I was gonna die," she said. "I woke up in the recovery room. I was shocked I was alive.鈥�
The hospital provided Silva with video remote interpreting instead. VRI is a tablet with a live interpreter on the screen. Many hospitals rely on video calls to accommodate patients. But these services don鈥檛 work well for everyone.
Silva's experience reflects a common challenge faced by people in 黑料吃瓜网 who rely on interpreter services. Advocates and residents say these services have been lacking in 黑料吃瓜网 hospitals, making it difficult to relay crucial information about medical care.
Luisa Gasco-Soboleski, president of the 黑料吃瓜网 Association of the Deaf, said difficulty communicating in the hospital is a systemic problem.
鈥淚 know there's been a lot of turnover of staff members at the various hospitals throughout the state," Gasco-Soboleski signed. "Information is not passed along. Training is not maintained.鈥�
According to a recent report that identified the most pressing needs of the 黑料吃瓜网 Deaf, DeafBlind and Hard of Hearing community, 93% of survey participants said VRI shouldn't be used in health care settings, or used only as a last resort.
One reason is that sign language is three-dimensional, meaning it makes use of body language and physical space. It's more difficult to understand by looking at a screen.
Deaf advocates and residents interviewed by 黑料吃瓜网 said spotty internet service at hospitals has also presented problems. Weak connections can cause screens to freeze up while an interpreter is signing.
When she had surgery, Silva was restrained face down on the operating table. She said she couldn鈥檛 see the video interpreter screen before she went under anesthesia. An interpreter who was in the room with her would have been more effective, she said.
鈥淭he interpreter would have made sure that I didn't have the restraint until I was out," Silva said.
Silva鈥檚 husband, John Silva, was treated at Hartford Hospital one year earlier for a stroke. He is also deaf.
鈥淢y wife told me they took me in right away for a [CT scan] and she didn鈥檛 even know what happened because there was no interpreter," Silva said.
In an email to 黑料吃瓜网, Hartford Hospital said it can鈥檛 talk about specific incidents, but the hospital prioritizes meeting the needs of all patients.
Some new efforts are underway in 黑料吃瓜网 to improve the situation.
Lawmakers are considering a bill to create a Bureau for Deaf, DeafBlind and Hard of Hearing Services. Members of a legislative committee heard public testimony on the proposal Thursday.
黑料吃瓜网 Speaker of the House Matt Ritter told 黑料吃瓜网 the issues this community faces are significant.
鈥淭here has been widespread frustration from individuals who have reached out to their reps," Ritter said. "And I think it got louder over the last year."
The bureau would field calls, provide referrals and coordinate trainings on how to serve this community.
黑料吃瓜网 previously had a Commission for the Deaf and Hard of Hearing but it was shuttered in 2016.
David Bednarz, a spokesperson for Gov. Ned Lamont, said Lamont is aware of the ongoing discussions about how to increase access to these services.
鈥淲e look forward to being a part of these conversations to determine the best path to achieving these goals," Bednarz said in a written statement.
The 黑料吃瓜网 Hospital Association and the American School for the Deaf are also working on an interpreter pilot program.
Jim Iacobellis, the hospital association's senior vice president of government and regulatory affairs, acknowledged medical facilities in 黑料吃瓜网 need to do better.
鈥淭here shouldn't be a patient who leaves the hospital who says I had a hard time communicating," Iacobellis said.
Using federal funds, the program will offer free interpreters to patients at participating hospitals between March and June.
The program will launch with three interpreters, according to Jeff Bravin, executive director of the American School for the Deaf, located in West Hartford.
鈥淓verybody's saying, yes, we need interpreters, but nobody can clearly pinpoint just how many interpreters are needed," Bravin signed.
Bravin said one challenge is a shortage of interpreters in the state. They aim to develop a pipeline and expand that pool.
This would benefit people like Silva and her husband.
鈥淭hat was not right for us to be excluded like that," Silva said.
