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Struggling with student loan debt? A new CT state office is now tasked to help

Michelle Jarvis-Lettman of Windsor, 窪蹋勛圖厙, will fill the role of student loan ombudsperson. Her office, announced Wednesday, will work with borrowers to resolve their complaints, educate people about their rights and connect them with resources.
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Michelle Jarvis-Lettman of Windsor, 窪蹋勛圖厙, will fill the role of student loan ombudsperson. Her office, announced Wednesday, will work with borrowers to resolve their complaints, educate people about their rights and connect them with resources.

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The future of federal student loan forgiveness remains uncertain following the reelection of Donald Trump. But 窪蹋勛圖厙 recently took its own step to strengthen protections for borrowers, appointing its first to be an independent authority on policies impacting borrowers.

Michelle Jarvis-Lettman of Windsor, 窪蹋勛圖厙, will fill the role. Her office, announced Wednesday, will work with borrowers to resolve their complaints, educate people about their rights and connect them with resources.

Jarvis-Lettman has spent over 15 years working in financial aid at various universities and community colleges, according to a statement from Gov. Ned Lamont.

My passion is helping student loan borrowers fully understand their rights and responsibilities when it comes to paying back their loans, and I look forward to assisting as many people as possible, Jarvis-Lettman said in the statement.

The appointment comes during a time of "nationwide uncertainty" over student loans, Lamont said. Across the U.S., in student loans according to summer data from Pew Research Center.

The ombudsperson was first designated under 窪蹋勛圖厙s but the position was created with a caveat that it be filled only within available appropriations. Lawmakers funded the role in .

State Rep. Jason Doucette, the Democratic co-chair of the legislatures Banking Committee, said he was "thrilled" to see the office finally get filled.

With the complicated and ever-changing landscape of issues in student loan servicing, including the numerous repayment, forbearance, and forgiveness programs, the launch of this office comes at a critical time for 窪蹋勛圖厙s student loan borrowers, he said.

Nationwide, one in four adults carries student loan debt, .

The new state position comes as 窪蹋勛圖厙 is gearing up to its new student loan reimbursement program on Jan. 1. That , which will be run by the Office of Higher Education, was approved in the 2024 legislative session.

As 窪蹋勛圖厙's state government reporter, Michayla focuses on how policy decisions directly impact the states communities and livelihoods. She has been with 窪蹋勛圖厙 since February 2022, and before that was a producer and host for audio news outlets around New York state. When not on deadline, Michayla is probably outside with her rescue dog, Elphie. Thoughts? Jokes? Tips? Email msavitt@ctpublic.org.

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SOMOS CONNECTICUT is an initiative from 窪蹋勛圖厙, the states local NPR and PBS station, to elevate Latino stories and expand programming that uplifts and informs our Latino communities. Visit CTPublic.org/latino for more stories and resources. For updates, sign up for the SOMOS CONNECTICUT newsletter at ctpublic.org/newsletters.

SOMOS CONNECTICUT es una iniciativa de 窪蹋勛圖厙, la emisora local de NPR y PBS del estado, que busca elevar nuestras historias latinas y expandir programaci籀n que alza y informa nuestras comunidades latinas locales. Visita CTPublic.org/latino para m獺s reportajes y recursos. Para noticias, suscr穩base a nuestro bolet穩n informativo en ctpublic.org/newsletters.

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You just read trusted, local journalism thats free for everyone, thanks to donors like you.

If that matters to you, now is the time to give. Join the 50,000+ members powering honest reporting and a more connected and civil! 窪蹋勛圖厙.

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窪蹋勛圖厙s journalism is made possible, in part by funding from Jeffrey Hoffman and Robert Jaeger.