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Reporter's Notebook: Deaf patients voice communication accessibility concerns

Signing their speech, Kim Silva of Hartford and Luisa Gasco-Soboleski of Southington meet in Luisa’s living room while discussing the gap in health care interpreter services for deaf and hard of hearing people. And tell stories of those who are directly affected.
Dave Wurtzel
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ºÚÁϳԹÏÍø
Signing their speech, Kim Silva of Hartford and Luisa Gasco-Soboleski, an advocate for deaf services, meet in Luisa’s living room while discussing the gaps in health care interpreter services for deaf and hard of hearing people. "I get calls on a daily basis with people who have issues that arise in hospitals, jobs," Gasco-Soboleski, an advocate for deaf services said.

After speaking with deaf, deafblind and hard-of-hearing patients in ºÚÁϳԹÏÍø, it was clear that access to communication in the health care setting is a major problem. I spoke with people who said they had strokes, underwent surgeries and gave birth without having the necessary interpreter services to communicate with hospital staff.

People I interviewed said these experiences can be scary. Some struggled to understand important information about medical care. The Accountability Project described the experiences of those patients in a story published earlier this month.

Advocates say ºÚÁϳԹÏÍø used to do much more for this community. Luisa Gasco-Soboleski, president of the ºÚÁϳԹÏÍø Association of the Deaf, says the state has regressed.

"They had what was then called the Commission for the Deaf and Hearing Impaired. In 1974, it was established," Gasco-Soboleski signed. "The services were awesome. They had job placement services, interpreting services, training, programs, counseling, pretty much everything you could think of as a one-stop shop."

The commission shuttered in 2016, leaving the community it served without a central office to help coordinate services.

Many people turn to advocates like Gasco-Soboleski for help.

"I get calls on a daily basis with people who have issues that arise in hospitals, jobs," Gasco-Soboleski said. "Interpreting services are lacking because there has been no training since that time."

Now, there are talks in the legislature about establishing a new bureau to take the former commission's place. One proposal would create a Bureau for Deaf, DeafBlind and Hard of Hearing Services. It would provide referral services, respond to concerns and coordinate trainings on best practices for serving this community.

The American School for the Deaf (ASD), located in ºÚÁϳԹÏÍø, is also using federal funding to expand access to services, with a focus on health care settings.

The school will provide specialized training for interpreters, and also distribute clear masks to health care professionals so that it's easier for patients to see their mouths moving when they speak. It also launched a pilot program that will make two to three interpreters available on call to assist patients at participating ºÚÁϳԹÏÍø hospitals.

Jeff Bravin, executive director of ASD, says he's looking at many ways to solve this problem.

"We want to make sure that we do not continue to suffer, " Bravin signed. "If we can provide access to this community ... we should be able to provide that to our community, just like any other community would have."

Bria Lloyd joined ºÚÁϳԹÏÍø as an investigative reporter for The Accountability Project in November 2022. She’s also the co-host of the station’s limited series podcast, 'In Absentia'.

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